Terms of Service

Last updated: 4 September 2026

1. Parties and agreement

These Terms of Service (the “Terms”) form a binding agreement between you and MarkOne, the operator of Flostac (referred to as “Flostac”, “we”, “us”, or “our”). By creating an account, accessing the service, or accepting an order form that references these Terms, you agree to be bound by them.

If you accept these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, in which case “you” refers to the organisation.

2. Eligibility

You must be at least 18 years old and legally able to enter into a contract to use Flostac. You may not use the service if doing so would violate any applicable law or sanction.

3. The service

Flostac provides a customer-relationship, messaging, and ad-operations platform. Features, availability, and integration options are described on flostac.in and the in-product documentation. We may update, add, or remove features over time and will give reasonable notice before any material change that affects paid plans.

4. Your account

Keep your credentials confidential and notify us promptly at team.flostac@gmail.com if you suspect unauthorised access.
You are responsible for activity that occurs under your account and under the accounts of users you invite.
Admin users may invite teammates and assign roles. You are responsible for the actions of every user you invite.

5. Subscriptions, billing, and taxes

Paid plans are billed in advance for the subscription period you select (monthly or annual). Subscription fees, currency, and billing cycle are stated on the pricing page or in your order form.

Payment — by providing a payment method you authorise us (through our payment processor) to charge all fees and applicable taxes for the chosen subscription.
Auto-renewal — subscriptions renew automatically for successive periods of the same length unless cancelled before the renewal date.
Taxes — fees are exclusive of taxes, duties, or levies. You are responsible for paying any taxes applicable to your purchase, other than taxes on our net income.
Late payment — overdue amounts may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law, and we may suspend the service after notice.
Price changes— we may change subscription fees for future renewals with at least 30 days' notice. Price changes take effect at the next billing cycle.

6. Cancellation and refunds

You may cancel a subscription at any time from inside the product or by emailing team.flostac@gmail.com. Cancellation takes effect at the end of the current billing period; the service remains available through the period you have paid for.
Except where required by law (including the consumer cancellation rights available in your jurisdiction), fees are non-refundable. We may issue refunds on a case-by-case basis for documented service failures at our sole discretion.
Any free trial we offer converts to a paid subscription at the end of the trial period unless you cancel before then.

7. Acceptable use

You agree not to:

Send spam, unsolicited messages, or any content that violates applicable anti-spam, telemarketing, or consumer-protection law (including India's Telecom Commercial Communications Customer Preference Regulations, the CAN-SPAM Act, GDPR, and PECR).
Upload content that is unlawful, infringing, malicious, or harmful, or that you do not have the right to provide.
Use Flostac to harass any person or to discriminate on the basis of any protected characteristic.
Reverse-engineer, decompile, or attempt to derive source code from the service, except to the extent this restriction is prohibited by law.
Access or attempt to access non-public systems, interfere with security features, or use the service to attack other systems.
Resell or sublicense Flostac or use it to provide a competing service without our written agreement.
Violce the terms of any third-party platform you connect (including Meta Platform Terms, Google API Services User Data Policy, and WhatsApp Business Policy).

We may suspend or terminate access for any breach of this section or any conduct that threatens the integrity of the service or the safety of other users.

8. Your data and privacy

You retain ownership of all data you upload to Flostac. You grant us a limited licence to host, process, transmit, and display that data solely as needed to operate the service for you and as set out in our Privacy Policy.

You are responsible for ensuring you have a lawful basis to upload and process any personal data through the service, including any consent required under GDPR, India's DPDP Act, CCPA, or other applicable law.

9. Connected platforms

When you connect a third-party platform, you authorise Flostac to act on your behalf within the scopes and permissions granted by that platform. You may revoke access at any time from inside the product or from the connected platform's settings. Revocation disables the integration; data already imported into Flostac remains in your workspace until you delete it.

Use of connected platforms is also governed by their respective terms. You agree to comply with all applicable third-party terms (including Meta Platform Terms and Google API Services User Data Policy) when using those integrations through Flostac.

10. Intellectual property

The service, including its software, design, trademarks, and documentation, is owned by MarkOne or its licensors and is protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the service in accordance with these Terms. No other rights are granted.

11. Feedback

If you provide suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use, modify, and incorporate that feedback into the service without restriction.

12. Service availability and support

We aim for high availability but do not guarantee uninterrupted access. The service is provided on an “as is” and “as available” basis. Planned maintenance will be announced in advance when reasonable. Support channels and response targets are listed on our Contact page.

13. Warranties and disclaimer

Except as expressly stated in these Terms, the service is provided without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be error-free, that defects will be corrected, or that it will meet your specific requirements.

14. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to these Terms or the service, even if advised of the possibility of such damages.

Each party's aggregate liability under these Terms is limited to the greater of (a) the fees paid by you to Flostac in the 12 months preceding the claim and (b) USD 100. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

15. Indemnification

You will indemnify and hold Flostac harmless from any claim brought by a third party arising from your breach of these Terms, your misuse of the service, or your violation of any applicable law or third-party right.

16. Suspension and termination

By you — you may cancel your account at any time. On cancellation, you can export your workspace data for 30 days, after which it is permanently deleted as described in our Data Deletion policy.
By us — we may suspend or terminate your access for material breach, non-payment, legal requirement, or inactivity exceeding 12 months.
Effect — on termination, your right to use the service ends. Sections that by their nature should survive (including payment obligations, liability limits, and dispute provisions) will survive.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to account holders by email and in-product notice at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws of India. The parties will attempt to resolve any dispute informally through good-faith negotiation for at least 30 days before commencing legal proceedings. Any unresolved dispute will be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India, except where consumer protection law gives you the right to bring a claim in your home jurisdiction.

19. Contact

Questions about these Terms can be sent to team.flostac@gmail.com or through the channels on our Contact page.